ZIRA has achieved Open API Gold Level of Conformance Certification from TM Forum by certifying 10 APIs, meeting the specified standards. Our dedication to ongoing standardization underscores our commitment to ensuring smooth connectivity, interoperability, and portability.
With a dedication to advancing product innovation, ZIRA strives to elevate business agility and increase the flexibility of software integration. As services continue to evolve towards greater agility and dynamism, we recognize the pivotal role of open APIs in streamlining integration and fostering seamless communication.
TM Forum’s Open API Certification recognizes ZIRA solutions for their commitment to the industry’s future through the adoption of open digital architecture. Our solutions provide essential management functionality for digital services, leveraging TM Forum’s Framework suite of best practices and standards.
Product Catalog Management
The ZIRA Product Catalog Management API serves as a seamless resource for accessing catalog elements to facilitate a range of processes, including order management and sales. Moreover, it provides the capability to oversee the complete lifecycle of these catalog elements.
Trouble Ticket Management
The ZIRA Trouble Ticket Management API enables the creation of a consistent customer interface for efficiently generating, tracking, and managing trouble tickets, streamlining the process of addressing customer-reported issues and those from other systems.
Product Inventory Management
The ZIRA Product Inventory API is integral to product inventory management, encompassing features such as creating, partially or fully updating, and retrieving the representation of a product within the inventory. Additionally, it allows the notification of events associated with the product lifecycle. This API also incorporates the capability to include a price alteration entity for managing discounts specified during the order process, along with the addition of an array of locations for product delivery.
Service Inventory Management
The ZIRA Service Inventory Management API provides Communication Service Providers (CSPs) with a standardized tool for querying and managing their Service Inventory. It enables the retrieval of a filtered list of Services stored on a server based on specific criteria and allows for the retrieval of individual Services within the inventory.
Service Ordering Management
The ZIRA Service Ordering Management API facilitates various actions, such as the creation, updating, and retrieval of Service Orders, with the added capability of filtering. The specification also encompasses a task-based resource for initiating the cancellation of Service Orders.
Customer Bill Management
The ZIRA Customer Bill Management API enhances operational efficiency, data accessibility, and billing processes for CSPs, ultimately contributing to a more effective and responsive customer billing system. The API provides a standardized interface for clients to interact with a Customer Billing System. Users can utilize the API to access existing bills, gather in-depth information about billing rates, and initiate the real-time generation of customer bills, all while managing the corresponding requests.
Product Offering Qualification
The ZIRA Product Offering Qualification API supports the ZIRA Order Management features, with a focus on assessing the commercial eligibility of product offerings. Its capability to detail products from the inventory facilitates the seamless identification of complementary products within the inventory, completing existing product offerings.
Sales Management
The ZIRA Sales Management API improves the sales initiatives of CSPs by enabling sales teams to establish connections with potential customers. It provides an interface for managing Sales Leads, Sales Opportunities, and Sales Quotes, simplifying the monitoring of engagements with potential customers and their interest in diverse offers or services.
Utilizing the Lead Management functionality, the API streamlines the collection, assessment, and assignment of leads to the designated sales representatives. Effectively managing and specifying the lead is crucial for its progression into either an opportunity or an order, allowing CSPs to capitalize on these potential business prospects.
ZIRA signed the ODA Manifesto
ZIRA has officially endorsed the TM Forum Open Digital Architecture (ODA) manifesto, solidifying our dedication to embracing a modern business and operational paradigm in the digital age. Our solutions are aligned with TM Forum’s ODA framework, facilitating communication service providers in easily identifying and leveraging Open APIs for their specific objectives. In support of the ODA framework, ZIRA pledges to contribute to its ongoing evolution. This commitment aims to empower communication service providers with business and operational agility, fostering rapid collaboration, innovation, and a customer-centric approach. By endorsing the manifesto, ZIRA recognizes the significance of using common industry Open APIs to unlock growth and efficiency. This involves deploying flexible platform architectures, utilizing Open APIs for capabilities, reducing costs, enabling automated operations, and enhancing overall business and IT agility.
ZIRA is an ODA Component Directory Partner
Our commitment to TM Forum’s standards mirrors our vision for the telecom future, and we believe our products will significantly contribute to the Open API and ODA ecosystem. In the ODA Component Directory, ZIRA proudly presents a diverse array of products tailored for seamless ODA implementation, supporting the digitalization of telecommunications within a cloud-native enterprise architecture blueprint. We’re excited to play an active role in advancing this crucial initiative. Our objective is to drive the widespread adoption of open standards across our ecosystem.ZIRA signed the ODA Manifesto
ZIRA has officially endorsed the TM Forum Open Digital Architecture (ODA) manifesto, solidifying our dedication to embracing a modern business and operational paradigm in the digital age. Our solutions are aligned with TM Forum’s ODA framework, facilitating communication service providers in easily identifying and leveraging Open APIs for their specific objectives.
In support of the ODA framework, ZIRA pledges to contribute to its ongoing evolution. This commitment aims to empower communication service providers with business and operational agility, fostering rapid collaboration, innovation, and a customer-centric approach. By endorsing the manifesto, ZIRA recognizes the significance of using common industry Open APIs to unlock growth and efficiency. This involves deploying flexible platform architectures, utilizing Open APIs for capabilities, reducing costs, enabling automated operations, and enhancing overall business and IT agility.
