einvoicing BSS Archives

Everything You Need to Know About Modern-Day BSS

Business Support Systems (BSS) are the backbone of CSPs’ success. In this blog, Rigas Parathyras, Vice President of Products at ZIRA looks at BSS’ evolution over the years and what value a modular, modern BSS solution can bring. Business Support Systems (BSS) have been around for decades, supporting and streamlining CSPs’ day-to-day operations. However, with…

Whenever, wherever: mastering the omnichannel experience

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As digital interactions redefine customer expectations, CSPs must prioritize seamless omnichannel experiences to distinguish themselves in the telecommunications industry, meeting the evolving demands of both partners and customers. The way customers think of products and services has changed fundamentally in recent years. New purchases are now just a click away and can be with the…

AI, 5G, Sustainability What Were The Hottest Topics at MWC 2024

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4 days. 335 expert sessions. Over 90,000 attendees. This is what awaited telecoms experts attending Mobile World Congress (MWC) at the Fira Gran Via in Spain from all over the world. One of the largest and most influential conferences for telecommunications businesses worldwide, this year’s event took place between 26-29 February. As always, it was…

Solving the rate-decision disconnect with Trading & Routing Management

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In this blog, Harun Hasić, Product Manager at ZIRA discusses the vital role of international voice services in the current ecosystem and what CSPs can do to get their interconnect business working smoothly. 99% of telco operators around the world make routing decisions based on trading data, supplanted with a trading algorithm like LCR (Least…

3 Revenue Management Myths and Their Impact on CSPs

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Getting revenue management wrong can cause serious harm, and yet, there are a few mistakes in this realm that CSPs continually fall into. In this blog, Merima Žiko, Product Manager at ZIRA examines three common beliefs around revenue management that may be negatively impacting CSPs’ customer relationships – and their bottom line. In today’s communications…

Exceed Customer Expectations by Simplifying Order Management

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CSPs are hard-pressed to meet shifting customer expectations while adding value that differentiates them in a competitive market. ZIRA’s Product Manager, Mirza Mujanović, examines how they can do so easily and cost-effectively. One of the biggest challenges for CSPs is shifting customer expectations. What were once unique selling points, such as flexibility, multiple billing models,…

Next-gen services VS next-level service: Helping CSPs drive ROI

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Offering reliable services is a must for CSPs, but it is not the only way to generate value. Read on to find out how offering exceptional customer and partner experience can unlock a breadth of revenue opportunities. There are no two ways about it: CSPs have spent, and are continuing to spend, substantial funds on…

Transforming Operations with Open API Gold Certification and ODA Manifesto

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ZIRA has achieved Open API Gold Level of Conformance Certification from TM Forum by certifying 10 APIs, meeting the specified standards. Our dedication to ongoing standardization underscores our commitment to ensuring smooth connectivity, interoperability, and portability. With a dedication to advancing product innovation, ZIRA strives to elevate business agility and increase the flexibility of software…

5 Product Management Challenges – and How to Solve Them

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Effective product management is fundamental to the profitability of a Communication Service Provider’s (CSP) service offering. A comprehensive Product Catalog is not only the master source of information for all products and services offered, but it interacts with and informs virtually every BSS function. This makes it pivotal to successful customer and partner management. It…

ZIRA and stc awarded with two Bronze Stevie® Award

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ZIRA and stc (Saudi Telecom Company) have been honored for their joint efforts in supporting stc's steadfast dedication to leading technological advancements and fostering product innovation. In a prestigious ceremony held in Rome, Italy, ZIRA and stc were announced as recipients of two Bronze Stevie® Awards in the categories of Achievement in Technology Innovation and…

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