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Finding Long-Lived Success How Can Tower Companies Maximize Success with BSS

Finding Long-Lived Success: How Can Tower Companies Maximize Success with BSS?

Tower company business models have already proven extremely successful in the telecommunications ecosystem. But operating a towerco is not without its challenges. In this blog, Rigas Parathyras, ZIRA’s Vice President of Products, explores the reasons behind towercos’ success, and the opportunities – and difficulties – it brings to business leaders. The golden age of delayering…

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Everything You Need to Know About Modern-Day BSS

Business Support Systems (BSS) have been around for decades, supporting and streamlining CSPs’ day-to-day operations. However, with continued delayering, the transition from Communications Service Provider to Digital Service Provider, and the continued evolution of next-generation connectivity, the role of BSS has become even more important than ever before. And yet, many CSPs are still using…

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Whenever, wherever: mastering the omnichannel experience

As digital interactions redefine customer expectations, CSPs must prioritize seamless omnichannel experiences to distinguish themselves in the telecommunications industry, meeting the evolving demands of both partners and customers. The way customers think of products and services has changed fundamentally in recent years. New purchases are now just a click away and can be with the…

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3 Revenue Management Myths and Their Impact on CSPs - ZIRA

3 Revenue Management Myths and Their Impact on CSPs

Getting revenue management wrong can cause serious harm, and yet, there are a few mistakes in this realm that CSPs continually fall into. In this blog, Merima Žiko, Product Manager at ZIRA examines three common beliefs around revenue management that may be negatively impacting CSPs’ customer relationships – and their bottom line. In today’s communications…

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Exceed Customer Expectations by Simplifying Order Management

CSPs are hard-pressed to meet shifting customer expectations while adding value that differentiates them in a competitive market. ZIRA’s Product Manager, Mirza Mujanović, examines how they can do so easily and cost-effectively. One of the biggest challenges for CSPs is shifting customer expectations. What were once unique selling points, such as flexibility, multiple billing models,…

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Transforming Operations with Open API Gold Certification and ODA Manifesto

ZIRA has achieved Open API Gold Level of Conformance Certification from TM Forum by certifying 10 APIs, meeting the specified standards. Our dedication to ongoing standardization underscores our commitment to ensuring smooth connectivity, interoperability, and portability. With a dedication to advancing product innovation, ZIRA strives to elevate business agility and increase the flexibility of software…

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5 Product Management Challenges - and How to Solve Them - Cover

5 Product Management Challenges – and How to Solve Them

Effective product management is fundamental to the profitability of a Communication Service Provider’s (CSP) service offering. A comprehensive Product Catalog is not only the master source of information for all products and services offered, but it interacts with and informs virtually every BSS function. This makes it pivotal to successful customer and partner management. It…

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