Customer and Partner Management
Centralized place of handling all Customer and Partner business relations needs for stable and satisfied relationship
Partners and customers in the digital ecosystem play a critical role in the success of service providers. Build stronger relationships with your customers and engage them at every touchpoint throughout their journey with ZIRA CPM. It is the single resource for all sales, marketing, and support tools you need, enabling consistent and personalized customer experiences across all touchpoints.
ZIRA Customer Partner Management is a way to go when it comes to documenting, tracking, and enhancing Customer and Partner relationships and facilitating a complete sales experience in a fully digital manner.
It brings fast realization of acquiring, tracking, and managing all the customer’s and partner’s data and services in the real-time domain. Data-driven solutions of ZIRA Customer Partner Management (CPM) automate the full onboarding life-cycle process, lifting the confidence in the sales force and backing up all the necessary needs for having the relevant Customer & Partner data at the disposal, at any given moment.
In the world of B2C/B2B/B2B2X businesses, seamless integration, as well as synchronization between enterprise customers and their partners, is essential for success. CPM can incorporate full communication integration, by using process-driven business flows supported between the parties and help create a product that enhances unbreakable partner business bonds.
CPM’s modular, standards-based architecture allows you to deploy separate products that can be integrated easily with the existing IT infrastructure.
Its foundation is flexibility, easy use, and feature-rich applications that are following all the recommendations and best practices from TM FORUM, such as (eTOM, TAM, and SID). A convergent platform for new applications integration is an easy and fast way to provide flexibility across the business.
ZIRA CPM provides a seamless flow of information across the entire customer-partner lifecycle – from lead, all the way through opportunity, sales order, fulfilment, renewal, upsell, cross-sell and support, with real-time 360–degree view of your customer and service information. It offers single-point access to customer data, giving you a greater insight into customer behaviour and flexibility to increase loyalty. Enabling real-time information flow that enhances visibility, boosts collaboration between you and your partners.
ZIRA Customer Partner Management Key Features
Advanced Customer Partner Management
Single View of Customer Partner Tracking
Personalized treatment of each Customer and Partner easily through GUI
Loyalty based Customer and Partner reward oriented programs
Different partnership models supported through segmentation and grouping of Customers and Partners
Complex Agreements with Revenue Share, Commitments, Discounts, etc.
Maximize cashflow with comprehensive Lead and Prospect Management
End to End Trouble ticketing abilities, to meet partnership expectations and beyond
What Our Clients Say
Liberty Global has had a very good partnership with ZIRA the last years. ZIRA drove the definition of Liberty Global’s architecture framework and strategy in the critical domains of Product Catalog & Lifecycle Management and Customer Order Management. The work resulted in adoption of the concepts by TM Forum to standards and updates in the Application Framework, TAM. We collaborated to bring the strategy to a real implementation in the TM Forum Catalyst project Omnishop, where ZIRA provided capabilities that are quite revolutionary in the Industry of Catalog to Catalog Publishing and Omnichannel Process Handling.
ZIRA is finalist for Global Carrier Award 2017 in the category Best OSS/BSS Deployment. The annual awards from Capacity Media recognize innovation from across the telecom market based on their potential to innovate for the future of wholesale.