Implementation & Integration
Data Migration is well understood to be a business critical process. Technological changes within providers, software updates, and data warehousing/data mining projects are business critical operations that demand the delicate handling of data migration. ZIRA’s strategy is to attain the highest level of accuracy and success in data migration. Our migration strategy is to implement automated and manual methods required to migrate, convert, and test all legacy data necessary for the operation of the new system. Our field proven and carefully planned approach, methods, and tools break down migration complexity to a manageable project reducing data loss risk.
ZIRA’s testing approach is an extensive process of testing the quality of all elements within an application system. This process includes functionally-oriented module testing, business-oriented module integration, systems integration, and acceptance testing. All business-oriented testing is based on a Business Process Model to align with all business requirements.
Post Deployment Maintenance Support
ZIRA’s Customer Support Center (“CSC”) is the central point of contact for all technical customer service requests. The Support Center call management process ensures all customer requests are logged, tracked, and monitored from the initial service request to resolution. ZIRA CSC offers a multi-layered approach to a total service solution.