Driven by Digital Transformation imperatives, Communications Service Providers (CSP) are at the point of relentless change to unlock service-centric operating model for greater agility driving network and IT convergence. The shift to digital has created, on one side, new customer and partner expectations in products and services, type of engagement and level of control. On the other side Telcos are transitioning from Communication Service Provider to a Digital Service Provider (DSP).
With a growing number and offer complexity, most challenging is management of quote and ordering processes. In fact order management is a major priority for OSS/BSS transformation amongst communications service providers seeking to streamline the order-to-cash process and provide greater customer satisfaction. Plenty of new demands can lead to unavoidable additional manual work followed by operational delays and customer dissatisfaction. Manual work can generate higher rates in order fallout as Digital Service Providers’ (DSP) lack of visibility into their processes to take corrective action quickly. This leads to revenue leakages.
ZIRA OM and CPQ is unified, modular and integrated solution that enables monetization of data living around IoT coming both from B2B and B2C static and dynamic data. Reaching out to more liquid customers through the cross Industry partnerships, supporting B2B2B2C models, results in more revenues in consumer space.
The solution is designed to tackle the complex challenges of quote and order capture for communications and digital service providers, enabling users to quickly and easily navigate the catalog to accurately select the right set of products for customers’ needs, personalize and tailor offers correctly, and produce quotes and feasible orders for delivery, creating differentiated customer experience.
On the other side isolated systems and manual processes cannot adequately support the complex B2B or B2C ordering lifecycle, leading to order inaccuracy, lengthy cycle times, high costs and an inconsistent experience that frustrates customers.
ZIRA UOM is an end-to-end application for the lead to contract process, designed to improve quote quality, enable solution creativity and improve sales team productivity. Promoting one-stop shopping relationship with the consumer is a critical business strategy and requires DSPs to consistently offer new and interesting service packages.
In that context automated solution to manage the order lifecycle with dynamic order decomposition will help DSPs fulfill complex and bundled orders quickly and accurately.
ZIRA provides on a Unified platform process, case management, rules, user interfaces, integrations, data, and analytics to promote and to enable business and IT collaborative environment. ZIRA OM comprehensive next-generation order management solution modernizes business process and increases customer retention. It can be fully integrated with legacy systems and combines both simple services, as well as convergent services, with highly complex order handling processes in one platform.
By enabling the accelerated and cost-effective delivery of new services and by automating and optimizing order handling processes, ZIRA OM allows DSPs to deal strategically with on-going changes in the product lifecycle. It provides stability for the ordering process from the moment it captures an order at the system entry level through all stages to fulfilment.
To order management adopts industry standards and reduces costs in the end to end order process. Product catalog driven Order Management provides CSPs the ability to easily configure complex offerings and bundles across customers bringing products to market faster.
Processing enables operational efficiency and lowers operating costs. The order execution times is shortened by automating the end-to-end order management process with the ability to orchestrate manual sub-processes. Quick integration into any environment speeds the delivery of existing and new services to customers.
Time to meet customers’ expectation with dynamic order decomposition. Orders can be decomposed automatically for operational efficiency. Each order is decomposed and interacts directly with multiple systems as required to fulfil the order.
Visibility and business performance to rapidly monetize offerings with real-time actionable reporting. Operational metrics and KPIs managed through superior dashboard and reporting engine, help with continual improvement of operations, sales and associated costs. Advance reporting of automatic metering shows exactly how much usage and revenue are being generated by specific offerings.