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Customer Management

ZIRA Customer management

Transform traditional Customer Management software for true agility across all lines of business and partner types

Partners and customers in the digital ecosystem play a critical role in the success of service providers. Build stronger relationships with your customers and engage them at every touch point throughout their journey with ZIRA CPM. It is the single resource for all of the sales, marketing, and support tools that you need, enabling consistent and personalized customer experiences across all touchpoints. Enabling full control over every element of the partner and customer focused sales and marketing process, including joint marketing campaigns, lead management, sales forecasting, pipeline management, order processing, and partner commissions.

ZIRA CPM is rich of functionalities and business processes, designed specifically to meet all your needs as a service provider. ZIRA CPM can cut the call centre handling times, increase your customer satisfaction, improve your workflow efficiency, on the other side it improves every step of the partnership lifecycle, from onboarding to settlement. Enabling effectively managing content, channel, interconnect and roaming partnership settlement to handle data, voice and video services over fixed and mobile networks.

It allows you to developmanage and personalize customer and partner centric interactions by centralizing and analyzing related data, enabling you to configure your own business rulesworkflows and screen layoutsSimplify accelerate and automate procedures associated with managing customers and partners

Its modular, standards-based architecture allows you to deploy separate products that can be integrated easily with existing IT infrastructure.

The basis is flexibility, easy to use and feature rich applications that are following all recommendations and best practice from TM FORUM, such as (eTOM, TAM, SID). Convergent platform for new applications integration is an easy and fast way to provide flexibility across the business.

ZIRA CPM provides seamless flow of information across the entire customer and partner lifecycle – from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support, with a real-time 360-degree view of your customer and service information. It offers single-point access to customer data, giving you greater insight into customer behavior and flexibility to increase loyalty. Enabling real-time information flow that enhances visibility, boosts collaboration between you and your partners.

CPM
ZIRA Customer Management

Key Features

Advanced Customer Management

Single View of Customer History Tracking

Consolidate segmented customer data into different business functions

Enable a common customer data structure to support enterprise insight sharing

Secure and fully support Customer Master for Billing with maximum usability

Leverage segmented customer characteristics to increase accuracy and timeliness of tailored service offerings

Increase customer satisfaction through real-time customer interaction

Next generation converged service enablement (IPTV, VOIP, Broadband, Contents, Messages, WIMAX, etc.)

Rule Based product and service management for faster and more flexible Time-to-Market

Growing pre-paid market with pre-paid & post-paid converged services

Increase ROI for marketing expenses such as Customer Retention Cost

testimonials

What Our Clients Say

Liberty Global has had a very good partnership with ZIRA the last years. ZIRA drove the definition of Liberty Global’s architecture framework and strategy in the critical domains of Product Catalog & Lifecycle Management and Customer Order Management. The work resulted in adoption of the concepts by TM Forum to standards and updates in the Application Framework, TAM. We collaborated to bring the strategy to a real implementation in the TM Forum Catalyst project Omnishop, where ZIRA provided capabilities that are quite revolutionary in the Industry of Catalog to Catalog Publishing and Omnichannel Process Handling.

Rigas Parathyras

Solution Architect – Lead Digital, Liberty Global

ZIRA is finalist for Global Carrier Award 2017 in the category Best OSS/BSS Deployment. The annual awards from Capacity Media recognize innovation from across the telecom market based on their potential to innovate for the future of wholesale.

London, 2017

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Our approach is unrivalled and our capability is global.

Contact
Fra Anđela Zvizdovića 1
UNITIC Business Tower A/5
Sarajevo, Bosnia & Herzegovina

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