Transform traditional Customer Management software for true agility across all lines of business and partner types
Partners and customers in the digital ecosystem play a critical role in the success of service providers. Build stronger relationships with your customers and engage them at every touch point throughout their journey with ZIRA CPM. It is the single resource for all of the sales, marketing, and support tools that you need, enabling consistent and personalized customer experiences across all touchpoints. Enabling full control over every element of the partner and customer focused sales and marketing process, including joint marketing campaigns, lead management, sales forecasting, pipeline management, order processing, and partner commissions.
ZIRA CPM is rich of functionalities and business processes, designed specifically to meet all your needs as a service provider. ZIRA CPM can cut the call centre handling times, increase your customer satisfaction, improve your workflow efficiency, on the other side it improves every step of the partnership lifecycle, from onboarding to settlement. Enabling effectively managing content, channel, interconnect and roaming partnership settlement to handle data, voice and video services over fixed and mobile networks.
It allows you to develop, manage and personalize customer and partner centric interactions by centralizing and analyzing related data, enabling you to configure your own business rules, workflows and screen layouts. Simplify accelerate and automate procedures associated with managing customers and partners.
Its modular, standards-based architecture allows you to deploy separate products that can be integrated easily with existing IT infrastructure.
The basis is flexibility, easy to use and feature rich applications that are following all recommendations and best practice from TM FORUM, such as (eTOM, TAM, SID). Convergent platform for new applications integration is an easy and fast way to provide flexibility across the business.
ZIRA CPM provides seamless flow of information across the entire customer and partner lifecycle – from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support, with a real-time 360-degree view of your customer and service information. It offers single-point access to customer data, giving you greater insight into customer behavior and flexibility to increase loyalty. Enabling real-time information flow that enhances visibility, boosts collaboration between you and your partners.