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3 Revenue Management Myths and Their Impact on CSPs - ZIRA

3 Revenue Management Myths and Their Impact on CSPs

Getting revenue management wrong can cause serious harm, and yet, there are a few mistakes in this realm that CSPs continually fall into. In this blog, Merima Žiko, Product Manager at ZIRA examines three common beliefs around revenue management that may be negatively impacting CSPs’ customer relationships – and their bottom line. In today’s communications…

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Exceed Customer Expectations by Simplifying Order Management

CSPs are hard-pressed to meet shifting customer expectations while adding value that differentiates them in a competitive market. ZIRA’s Product Manager, Mirza Mujanović, examines how they can do so easily and cost-effectively. One of the biggest challenges for CSPs is shifting customer expectations. What were once unique selling points, such as flexibility, multiple billing models,…

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5 Product Management Challenges - and How to Solve Them - Cover

5 Product Management Challenges – and How to Solve Them

Effective product management is fundamental to the profitability of a Communication Service Provider’s (CSP) service offering. A comprehensive Product Catalog is not only the master source of information for all products and services offered, but it interacts with and informs virtually every BSS function. This makes it pivotal to successful customer and partner management. It…

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7 benefits for CSPs adopting a Marketplace model

One of the only constants in the telecoms industry is change and evolution. From new standards and network generations to innovative applications and use cases, adaptation is nothing new for Communications Service Providers (CSPs). However, the next wave of evolution for CSPs will bring about a much more significant shift. The need to serve new…

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Becoming Cloud Native with Open Digital Architecture - ZIRA

Becoming Cloud Native with Open Digital Architecture

In today's data-hungry landscape, Communications Service Providers (CSPs) have a real challenge to meet ever-growing customer demands and expectations. Thriving in this environment depends on the ability to adapt swiftly to market trends. And, as we’ve been discussing recently, one of the biggest opportunities for CSPs will be through collaboration and partnerships. However, to take…

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Empowering Partnerships with ZIRAs ABCDE

Empowering Partnerships with ZIRA’s ABCDE

“No man is an island” may refer to humans, but it is a phrase that truly resonates within the communication industry. The complexity of the ecosystem means that Communication Service Providers (CSPs) need to work with specialist partners to meet the growing wholesale and retail customer demands. Whether looking to access new markets, expand service…

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Digital transformation - implementation

Open Digital Architecture in practice: Implementation

Open Digital Framework (ODF) and Open Digital Architecture (ODA) are already transforming the communications sector, with several big operators across the globe now running on ODA. Why? One big advantage of the approach spearheaded by TM Forum is the way it facilitates practical implementations. TM Forum and its members acknowledge that in a multi-party ecosystem,…

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